✅ Order Cancellation
-
You can cancel your order within 6 hours of placing it by contacting our support team.
-
Once your order is shipped, it cannot be canceled.
-
In case of prepaid orders, if canceled in time, your refund will be processed within 5–7 business days.
💸 Refund Policy
We want you to love what you buy from Gracefull Good Mart. If you're not fully satisfied, we’re here to help.
🛍️ Eligible for Refund:
-
Wrong product delivered
-
Damaged or defective item received
-
Product not as described
To be eligible, please:
-
Raise a return request within 5 days of delivery
-
Provide unboxing video or photo proof of the issue
🚫 Not Eligible for Refund:
-
Minor color variation due to lighting/screens
-
Damage due to customer mishandling
-
Products used or tampered with
🔄 Return & Pickup Process
-
Once your return is approved, we will arrange pickup from your address.
-
The product must be in original packaging and unused condition.
-
Refunds are processed after the product is received and quality-checked at our warehouse.
💳 Refund Timeline
-
Prepaid Orders: Refund will be credited to the original payment method within 5–7 working days.
-
COD Orders: You will be contacted for bank details; refund processed within 7–10 days after return approval.
📞 Need Help?
Still have questions? Contact our support team via Contact Us page or email us at support@gracefullgoodmart.com